iScale

Summary

iScale is a survey tool for the retrospective elicitation of longitudinal user experience data.

Description

The participant draws one or more curves to describe how the experience about a product has changed over time. The curve drawing area is formed of a timeline and a horizontal line that divides positive and negative experiences. UX Curve, described elsewhere in this methods set, is a similar pen-and-paper method.

Strengths

Helps to reveal the most impactful experiences over time

Weaknesses

Counting on memories rather than reality

References describing the method

Karapanos, E., Martens, J.-B., Hassenzahl, M. (2009) Reconstructing Experiences through Sketching. CoRR abs/0912.5343. (Submitted to ACM TOCHI)

References about quality of the method

Karapanos, E., Martens, J.-B., Hassenzahl, M. (2010) On the Retrospective Assessment of Users’ Experiences Over Time: Memory or Actuality?. CHI’10 extended abstracts on Human factors in computing systems. Atlanta, ACM Press.

Reply Cancel

This post doesn't have any comment. Be the first one!

hide comments
Follow
...

This is a unique website which will require a more modern browser to work!

Please upgrade today!