Summary
Let the users verbally tell about their experiences in a free story format.
Description
The users tell a story of their experiences with the product and the story is audiorecorded. The task assignment can include some topics or questions to support the users.
Strengths
The method will give the most important experiences that the users have with the product
Weaknesses
Some users may not be comfortable telling about their experiences and the story might be very short
The stories need to be transcribed for later analysis